Refund Policy

Last updated: November 2025

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Each Sisters of the Scoop order is made-to-order and unique. Because of this, we do not accept returns for change of mind.

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Refunds or Replacements

We offer refunds or replacements only if:

• The item arrives damaged, or

• The wrong product was sent.

In these situations proof will need to be given (eg. photos of broken package/poorly shipped items).

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Please contact us within 7 days of delivery with your order number and photos of the issue.

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Lost Packages

If your parcel hasn’t arrived after 15 business days, contact us so we can assist in tracking or replacement options.